Airlink regrets

I would just like to complain about the terribly slow service received at Oribi Airport, Pietermaritzburg .

I was meant to depart from Pietermaritzburg to Johannesburg this evening(10th April 2023) at 18:10pm and the flight was unable to land due to the load shedding.

We were then told that there would be a bus that would be organized to transport the passengers to King Shaka Airport, Durban. The ETA of the bus was not known and after waiting for more than 2 hours, we were told the bus could not be sourced in Pietermaritzburg and had to wait for a bus to come from Durban.

To make matters worse, there was absolute chaos at the ticket reservation desk as there was no order, passengers were just standing anywhere with no actual lines of order and there was only one person working at the reservation desk. We queued for almost 3 hours just to be assisted to change flights.

This is absolutely ridiculous and terrible service received as even though there were only 3 people who actively were trying to assist everyone.

The level of incompetence was appalling to say the least.