Airlink not loading our luggage costing me thousands!!

We had one of our SelfieBox attendants fly on Airlink to Maputo at 17:05 on 18 Nov 2022. Flight: 4Z274 JHB to Maputo Booking nr: VTKIF5 There were 2 x 360 degree Spin video booths checked in and only one arrived in Maputo. Our event was on Saturday at 6am, till 1pm in Maputo and we could only supply one 360° Spin. We had to refund the client, as we didn't provide them with the service they paid for.

Due to negligence from Airlink, the bag was never loaded and we were told it would go on the next available flight, being at 2pm on Saturday the 19th. Which would clearly have been too late!

We have lost in excess of R10 000 for this event AND NOW Airlink is refusing to refund me for the Excess baggage that I paid for!!

I have sent numerous emails and the response has been that I have to understand that bags are sometimes not loaded due to storage capacity, weather conditions, etc on the flight... That is absolutely pathetic!!!

We will never be making use of Airlink ever again and it might not hurt the company if a few of our staff don't fly with you, but believe me this is only the beginning of my complaints on numerous platforms! And it will have a ripple effect which could lead to hundreds using alternative airlines.

Good luck in your endeavours - you had a chance to rectify this situation but clearly this is not important enough!...

Regards, Stephan