Airlink just stayvaway

Terrible Service from Airlink

I booked a flight with Airlink for September 2024 and reserved seats at the front of the plane to ensure my partner, who is pregnant, would have the most comfortable journey possible.

However, the airline changed the aircraft to a smaller plane, and we were moved to seats at the back. While inconvenient, this was manageable compared to what happened next.

We landed at Hosea Kutako International Airport at 8:30 AM, and it is now 5:07 PM—over 8 hours later—and we are still waiting for our luggage. Airlink decided to leave our bags behind because the smaller aircraft could not accommodate them.

At 1 PM, only one bag arrived. We were then told the second bag had still been left behind. This has been an incredibly frustrating and exhausting experience, especially for my pregnant partner, as we’ve spent the entire day at the airport waiting for something that should have been handled better.

There is no compensation for our time lost, no proper resolution, and only a shrug of, “This happens; we can’t do anything about it.”

Judging by recent reviews, Airlink’s service seems to be getting worse and worse. This experience was unacceptable.