AIRLINK IS THE WORST - Avoid This Airline!!!!

I am writing to express my outrage and disappointment with Airlink's service. This airline has shown a blatant disregard for their customers' well-being and satisfaction.

Firstly, their website is unreliable and frustrating to use. When I tried to book seats, an error message would pop up, forcing me to start over. However, when I did, the seats would no longer be available. This is unacceptable and a waste of time.

Secondly, I was denied boarding despite being only 5 minutes late due to heavy check-in lines. The flight departed 15 minutes before the scheduled time, and the staff showed no concern for passengers who were still trying to board.

Thirdly, when I contacted the complaints department to request a small discount or partial refund for my next ticket as i needed to be back in Cape Town that day and didn't have all funds at that point, they refused, blaming me for the circumstances. They showed no empathy for my situation, despite being in a dangerous area with a broken-down car and prioritising my safety, instead on giving them a call immediately.

Furthermore, when I booked a new ticket with Airlink, I was told that I could board an earlier flight if there were cancellations. However, despite checking regularly, I was told that there were no seats available. Only when I asked again at the last minute did I discover that there were indeed seats available, but the staff refused to assist me, directing me to the ticket sales desk instead. The ticket sales, desk had earlier told me that the staff at the boarding gate could assist as I'd already bought a ticket.

I have been taken advantage of by Airlink's employees, and their airline has left a sour taste in my mouth. They clearly prioritise profits over people and disregard customer satisfaction. I would not recommend this airline to anyone.

PS - I hope CEO Rodger reads this review!