Airlink flight extremely poor services.

The services I received from Airlink was very poor. I spoke to their call centre consultant Lerato regarding a ticket which was on hold and wanted to schedule a flight for the 10th of May 2026. I explained to the Consultant that i’ld like to use the on hold amount for a flight ticket either for route JHB to GRG on 12/05/2026 or GRG to JHB on 10/06/2026 depending on which one is equivalent to the amount on credit. Lerato booked me for a flight for 10/06/2026 GRG-JHB since the other route had a significant amount difference. She failed to disclose that an outstanding amount is due and even after I asked to confirm if there is possibly any fee I should be pay her response was “No”. On 10/06/2026 I couldn’t check in cause there was difference of R1300 due. I missed my flight because of her incompetence and I didn’t receive help regarding the matter. The service from Airlink was horrible and I will not be using nor recommending their services to anyone. This left me stranded at the George Airport since they require an amount of R1300 to get on the next flight which was never agreed upon nor explained to me.