1 reviews | Active since Mar 2009
Airlink disappointed big time!
Very disappointed in flyairlink. From the get go on www.flyairlink.com their website and booking system did not work. Since yesterday 10 Oct 2023 I tried to book flights for our family from Bloemfontein to Cape Town in December. Search for flights and the cheapest were just over R11 000. But as soon as I select the return cheapest fare option the website crashed. Today 11 Oct 2023 tried again same problem This time the tickets increased to just under R14 000. Sent emails to customer care no reply. Downloaded the Airlink app only then was able to book on the increased tickets BUT payment nightmare! After all the passenger information and credit card information were supp**** the app did not wanted to go ahead with the payment as the app fields on the email address I supp**** kept on giving errors. Subsequently I phoned Airlink. The operator then helped but could not explain all the errors on both Airlink's website and App. I explained to him that, because of the issues with their website and app Airlink cost me R3000 more as a result of Airlinks non-functioning systems. Maybe it's a tactic from this airline to milk passengers. Needless to say I cancelled our December family visit to Cape Town. Thx Airlink and may you have a ****py festive season
