Airlink - daylight ******* with promises of refunds knowing very well its just a liell!!!

Airlink doesn't care about it's customers. My flight got canceled due to inclement weather as we are supposed to board the flight. We are asked to provide our information for a refund to be carried out. Even the duty manager advised that we need to either reschedule or request a refund. After sending the email for a refund (as instruction from their staff at OR Tambo airport) your request for a refund is denied. Do they really think so little of their customers? They just give false information to get us out of their faces