Airlink customer service is ****

Im so traumatised with the services i got from Airlink I booked my son’s round trip and adhered to all the rules But because of Covid my son tested positive and i had to postpone the return flight When he was ready to travel everything was set except for the covid test that delayed I tried to call airlink to move my flight to later to no avail I later rushed to the airport and arrived 2 minutes late and my R3500 was gone They didn’t even consider what caused this or to charge me a lil bit extra since it was beyond my control