AIRLINK "Customer Care" ???

Be careful, be very careful, dealing with Airlink – “customer care” staff exhibit a total lack of empathy or understanding for a problem, and apparently couldn’t care less - and just apply the standard responses.

All they seem to want is your cash in their bank account with the least possible hassle to them.

And it proved impossible to escalate the issue to the necessary level of management to properly consider and resolve the matter – or even to be advised as to the identity of the responsible management.

The problem : I made a mistake of the date (by 1 day) when doing an online booking (for a flight some 3 months in the future). When I realised the mistake a few hours later and advised them, I was told what amounted to ‘sorry for your incompetence, you must now pay the full rebooking change fee’. No appeals or motivation to condone the mistake and make the re-booking with no charge were of interest to them.

Their rebooking change fee is about 50% of the cost of the ticket, and is excessively punitive and amounts to customer-gouging in my opinion. The charge is totally disproportionate to the effort required to effect the change.

NOT good service Airlink ! !