Airlink booking on line is the weakest link

Airlink in the air is top but on line sucks: As a non frequent flyer, you will save by booking direct on line compared as to go to a travel agent. That's if all go well. I went through this online jungle to book some flights for 2 travellers. Finally I make it to the payment site, credit card details processed, payment made ( money deducted) to show a internal process problem... Call, call center..., hang on being transferred, line dropped, again, ... Call again dropped again. Mails are sent and rep**** with necessary documents. Then eventually they ask for proof of payment from an on line credit card transaction. Please educate me how this works? Fortunately the flight is not tomorrow. Money deducted but no reservation number, legally would it classify as ***** , theft or glitch when you get no reply?