Airlink booking issue and zero contact option

I would like to compliment you on your planes, staff, baggage handling, meals, seats etc.... I do enjoy airlink but would like cheaper rates, especially since I commute and fly frequently.

BUT

There is room for improvement. I spent about 5 hours on your system over two days to try book a flight. I could have almost driven to my destination faster than booking the flight, let alone the actual flight.

A school kids could totally collapse your system, and had you frustrated me anymore perhaps I would have been driven to do it myself. For some reason your system kept bombing out at payment. Every time you attempt a booking, the seat is booked even if the transaction is unsuccessful. Then when you go back, the seats are more expensive. SO, I really hope this is not a deliberate tactic!

If one had to go through the booking process enough times but abort at payment, one could "book" the entire flight and nobody else would be able to book a ticket for hours, possibly 24 hours. It seems to reset at some point, perhaps midnight. A school kids or half-**** hacker could write a script that just runs through this process repeatedly and you would not sell any tickets. Best you fix this urgently!

Then another issue. After struggling with this, I attempted to call PE, Durban, and Cape Town branches, plus the airport directly, at 07:30. Although their are flights and staff working outside of 8-5 business hours, there is no way to get hold of Airlink if necessary! There is not even a jhb contact number for during business hours. Then, when you dial these numbers they don't even say "you have reached Airlink outside of trading hours". They just bomb out and its not even clear that you have dialed airlink. Improvement here please...! This is basic stuff...

Thanks!!