Airlink booking issue

I was previously so positive about Airlink, but when you report a complaint/problem, you get no response. I made a booking for 2 people, and paid for it in the same transaction. Somehow the booking showed a duplication of my name and id. I had to pay a change of name fee of R700 to correct this, to retain our flight, despite my calls to the customer care centre. Then I wrote emails to *** and ***, but not even the.decency of a response. It is highly unlikely that a person will duplicate a name and id and all detail on a booking and I know this wasnt the case, as my partner read out his id to me as I made the booking. It is more likely to be a glitch on the system. And even so, a system should be improved if it allows two seats on the same flight for the same passenger. I feel Airlink dealt with this problem poorly.