Airlink Bad Service and Turn around Time on e-mails

I booked tickets for me and 3 Friends to fly to my Holiday Home in Port Alfred in with this Airline. Unfortunately my Best Friend passed away on the 4th of March, and I have now mailed your Airline to get a refund for her ticket. I have sent her death certificate, and I feel that this is sufficient enough, as I paid the air ticket, and the money needs to be refunded to MY credit card, and not to any of her accounts.

I keep getting a mail back from Rendani Muenda asking for a letter from her Estate Executor which will state where the money will be refunded to, however, the money must be refunded to me???

I see now after seeing your reviews that bad service is something that you dont mind being known for...

I want my money back from your company, without having their delayed e-mails come back to me with absolutely no constructive solution!