Airlink

Beware Airlink We have had international guests who booked the Johannesburg to Polokwane flight, return with Airlink –and paid in full –Polokwane airport was closed so Airlink could not fly there –in other words, they could not provide the service but they still decided to keep the money our guests paid in good faith –our guests are understandably furious about this, we also find that totally unacceptable – Later when Polokwane airport was re-opened 2 of us booked the same flight-Return price of R 3810 for us both On return from another flight we missed the return date by one day -we expected some penalty but to our dismay Airlink said we had to buy 2 more tickets for R4120 extra for ONE WAY ! more than we paid for the original ticket for BOTH WAYS –they know we are stranded at the airport and have no choice but to pay this, I find this to be ******ion –They may justify this by saying it is their policy but that does not make it right, especially as we know both flights were not full –I guess the days of assisting ones clients for things that may honestly happen are gone and are of no concern to them (especially in these hard times ) –There was another lady with the same problem at the Airlink desk, she was in tears when she spoke to us, as she said she did not have the money to afford this extra cost ,and so was stranded but they were not prepared to help her either No wonder we have such a bad reputation for customer service and care –seems to me they don’t care