Airlink - a lovely experience

Please see my review about the endless problems with Travelwings with the same flight booking. I called Rundani at Airlink - now by-passing the travel agent and going direct to the carrier. He was wonderful. So apologetic about the problems I was having with Travelwings. He believed me when I explained the situation to him, told me he will cancel the booking and put a credit on hold for me that I can use for the next 24 months. Unfortunately there is a R200.00 fee because I used a travel agency to book, grrrr, but what a pleasure to get everything sorted within 5 minutes and I was believed. I wonder why Travelwings could not have sorted this out in a similar manner and then had a happy client! What a pleasure to do business with Rudani Muenda and Airlink. Thank you so much!!