Airline ****

I had to change my holiday flights due to getting Covid and was promised a waiver of the change fee. I spent hours trying to get through to the Airlink call centre in SA, but they never answered the phone, until I couldn't wait any longer and so I made the change to my flights on their website. The promised free change didn't materialise and I was charged for the change and for an "airfare difference" - even though the flights I was booking were cheaper than my original flights. I emailed Airlink to request a refund of this change fee that was supposed to be free and they rep**** saying I only qualify for the waiver if I make the change through their call centre - even though I tried for hours to get through to their call centre with no luck. What a dishonest business! Don't fly Airlink, they will **** you!