MR
Michael R

1 reviews | Active since Mar 2024

09 Mar 2024, 00:46

A bunch of ****S!!!!

Absolutely ********** service time and time again.. on three occasions Iv fell victim to this terrible airline. Residing in the small coastal town of Richards Bay I’m forced to use this airline as it’s the only operator here. Three times have I had my flights cancelled with out warning.. the first one was R3500 when I asked if I could use it on another date I was told no id have to request a refund.. said refund was a mere R59.. like that’s insane.. again I was supposed to fly out this Sunday(11/03/24) and on Friday I receive an sms saying my flight has been cancelled. And I should call attached number.. the agent then proceeds to tell me that the flight has been cancelled due to bad weather.. forecast showing temperatures of 30 plus degrees for the next week!!. my return flight on the following Wednesday mind you has also been cancelled ‘due to bad weather’.. she proceeds to try making me cancel knowing full well I’ll lose a huge chunk of what I paid. I finally managed to get them to put the tickets on hold for a future date.. mind you also get told I’d have to pay a minimum of R600 when I try to use them in the next 12 months… a few hours pass and news breaks that no it’s issues with the airport not having a working fire truck that has led to flight cancellations! Iv had to spend even more money now booking flights out of Dbn… WHY DID YOU GUYS HAVE TO LIE??? And shouldn’t these grounds be reason to offer customer full refund?? You guys went on about the ticket price comprises of airport tax so since the airport is at fault can I please get my full purchase price back????

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