Kulula is the worst Airline rather walk than use it

Yesterday i got to the airport got to the queue with 15 min to spare excluding the 45 min stipulated, the staff at the counter took their time besides the fact they were not enough they even managed to send a wheeled chair person from one counter to the other as they were claiming she was late which in turn affected the movement on the queue, i got to the counter to be told the gates 'closes 45 min before departure' however i must go to the sales counter to be changed to the next flight, when i got there i had to wait for them to finish talking got no help,then i decided to book online from a phone as the staff failed to book me and also failed to advise to cancel only to just immediately i discovered the ticket said from lanseria and i was already at OR i then went to the counter to ask if my daughter can still board as i will be unable to make it to lanseria from OR on time i was told to phone refunds and cancel no effort made to help, when i phoned the number i was made to listen to the voice recording i had to call again i spoke to the guy who was struggling with hearing until i was cut off, now please advice what do i do with 2 unused ticks?