Money not refunded after returned goods collected!!!

Ordered Huggies online and they delivered the wrong Huggies not the Huggies advertised.. I called to inform Airlift, spoke to Senzo he is so clueless and its so frustrating... They collected the Huggies and then Senzo calls to inform me that they will refund my credit to my Airlift account and I told him no I need to get the Huggies and if they don't have the product as advertised I need to get it from another store so I need my money to be credited back into my bank account... Senzo then after I made it clear to him credits the money back to my airlift account... I call him then he says it now needs to be escalated to the finance department... 🤦♀️ yet Senzo credited the money back to my Airlift account so I can't understand why they can't refund my money back to my bank account... and I still did not receive any feedback from Senzo nor the "finance" department!!