Despicable Customer Service

I had asked this company to service my aircon. This was followed by a sequence fo events which displays the company's total lack of regard for customer service. Post the service, my aircon started to leak. Cause was a broken part. Upon questioning the root cause, the company intimated that they were not responsible, although this aircon has never leaked before and had only been in operation for less than a year. My email below, which was simply ignored by the director (Michael) copied.

Good afternoon all

The time between the service and the break does not support the inference that the break was due to the service and nor does the time between the service and the break, refute the inference. What we do know is that this aircon has been in operation for less than a year with no issues. My concern is twofold:

1. We have a break which sequentially follows the service; 2. We have a break within a year of operation (this aircon was not used at all in winter).

These two facts would support the inference that there is a causal link between the break and the service.

On this basis, you’re expecting the client to spend > 20% of the value of the aircon (excluding depreciation) to fix? This cost in addition to the risk of another break is probably not erring on the side of great customer service, is it?

What would you propose Michael?

Thanks, ***X

I had subsequently paid for the part to be installed and the aircon is STILL leaking. Post communicating with the company, I have been asked to send a video of the leaking in action. I dont see the point and have asked the company to assist further with further lack of response.