Lack of after sales service

Been trying to contact them since August regarding an error on my Breeze unit and remote replacement, bear in mind the unit was only fitted in November 2023. Everytime you message them or call, the same response is given: “I will find out and call you back” or “by the end of this week it will be sorted” or “we’re waiting for the remote to be deliver led from supplier”. It’s been weeks and still nothing. I contacted the supplier directly and found out that remotes are in stock and would take 2-3 days to get to me. Not weeks. They’re very quick to do a new installation, but after sales service is **********. Would not recommend.