breach of warranty

I am writing to express my dissatisfaction with the aftersales support provided by Aircon Direct. In April 2024, I purchased three air conditioning units from your company, which were installed the following day. Due to the cold months, I did not use the units until recently. However, upon attempting to use them last week, I discovered that one of the units is not functioning correctly and is not blowing cold air as it should.

I have made several attempts to contact your customer service department via phone, but have been unable to reach anyone. On one occasion, I was informed that a technician would visit my property on Thursday, 19th September, but no one showed up. This lack of response and failure to honor scheduled appointments is extremely disappointing and unprofessional.

Given that the units are new and still under warranty, I expect prompt and efficient aftersales support. Unfortunately, my experience with Aircon Direct has been far from satisfactory. The unreliability and lack of support I have encountered have left me extremely cautious about using your services in the future.

I request that you address this issue immediately and arrange for a technician to repair or replace the faulty unit at the earliest convenience. I also expect a formal apology for the inconvenience caused and assurance that such issues will not recur.

I look forward to your prompt response and resolution of this matter.