worse ewxperience

Worse experience ever, I called them on 16/11/2025 and asked to pay balance of the accommodation on 25/11/2025 and they agreed and sent me message confirming that I can pay the balance on 25/11/2025. last week I received an email saying my booking have been cancelled because there were no funds on my account. I called them wanting to understand what is happening but they telling me stories. The other one said I must speak to the host. another said I cancelled the reservation. Another one said it was the system. until I sent them the proof of the message they sent me, stating that I can pay the balance on the 25th on November. their ambassador told me to expect refund after 7 days, but I never cancelled or requested for refund and I must be in Cape Town in 3 days.

they have been saying they will solve my case soon as possible but still nothing. I must be in Cape Town in 3 days but I don't have accommodation no money but stress.

I have been patiently waiting but time is on my side only 3 days left and the people I'm going with they think I used their money.