Unresolved Payment Issues

I am incredibly frustrated with Airbnb's handling of our bookings. We are listed as a host for rentals, and a client booked and paid for a stay in December 2024 a full year in advance. However, despite the payment being processed, Airbnb has still not paid us for this booking.

We've reached out to them multiple times, but each time, we receive no help or resolution. It's disappointing to experience such poor customer service, especially when dealing with funds that should have been transferred to us long ago. This lack of responsiveness and support is extremely concerning, and I am left questioning Airbnb's reliability as a platform for hosts. I hope this issue is addressed soon, but at the moment, I can't recommend Airbnb for property owners dealing with payments.