UNACCEPTABLE Practice - ****?

I was a happy host for AirBnB until today.

On the 26th of November 2021 AirBnB booked and charged, without first sending me any "Accept/Decline" message, a guest for 2 nights (R1,587.79). I immediately contacted AirBnB. They cancelled the booking (ON MY BEHALF) and they found an alternative accommodation for the guest.

This month they booked and charged R1,148.94 a couple for 2 nights (1 April to 3 April). I was shocked tonight to see on the system that they CHARGED the R1,587.79 of the cancelled booking of the 26th November, while they already charged the guest in November. My account now reads: R1,148.94 - R1,587.79 = -R438.85

This is UNACCEPTABLE. Unemployed for more 2 years now I'm left with owing the domestic worker who clean the apart and other expenses. I will appreciate if this ******* allocation of R1,587.79 can be reverse and send me my payment of R1,148.94

Kind regards Samuel Cell: +73 ***