Unacceptable booking and refund experience

Complaint – Unacceptable Booking and Refund Experience

Dear Airbnb Support,

I am writing to express my disappointment with a recent booking experience. I reserved accommodation through Airbnb, only to be informed by the host after the booking was confirmed that there was no electricity at the property. This raises serious concerns as to why the listing was available for booking in the first place.

The host subsequently told me I could cancel the reservation, and I have since been advised that the refund process will take up to 15 days. This delay is both inconvenient and unacceptable given that the cancellation was entirely beyond my control.

I insist the refund to be processed immediately