took my money, no reservation, no host no contact details

<p> i have used AirBnb before. last night i decided to go onto the app just to see what people are letting there places for in my area as i was considering putting my place up as i wanted to become a host. I was just browsing looking at photos and trying to get an idea of what my place should look like. even if i made a mistake and "booked" a place, surely i should get a screen asking me if i want to confirm the booking or even an email informing of this...not the case with AirBnb this morning i get a bank notification informing me that R1064 was deducted from my account...no reservation was made ( as it shows on the app), no host to contact and no contact details on AirBnb website. So unprofessional. i demand my money back i cant undertand that these people dont have any contact details. ive been to the bank and they wanted to open a ***** investigation...all i want is my money back... I told the bank lady that i would go onto hellopeter and if i dont get any joy i will have to take the neccesary steps in order to get my money back</p>