The most unreliable platform, in my opinion.

<p>Booked a house through their platform for Dec '16 and then subsequent flights after receiving their confirmation. Their host cancelled and it took around 5 days to get our cash refunded. We booked a 2nd house and they took the payment, only to follow with another cancellation, from their side, a few days later and another 5 days or so, to refund us. We elected not to trust their platform again and I cancelled the booked flights. After $300 in cancellation fees on the flights, Airbnb offered a gesture of $150 off my next booking, after avoiding me and refusing to deal with me, for a couple of weeks, as well as refusing to give me the contact details of the host. Please tell me how $150 against a loss of $300 rectifies the situation, especially since I have to make use of their service that I already don't trust?? I told them to keep their $150, because I won't be making the mistake of trusting their brand again.</p>