SHOCKING CUSTOMER SERVICE

I am not one to post complaints on social media, however, I feel this is one that needs to be aired and spread so nobody goes through the same thing!

I booked a holiday to go away via air bnb. My trip was cancelled without my consent, by air bnb just a few days before I was meant to leave on holiday.

I immediately contacted air bnb, and asked why my booking was cancelled and was informed by a consultant (who could barely speak English) that my deposit amount did not go through and my deposit is sitting with my bank. I was shocked by this, as the amount went off of my account.

I contacted my bank, and had to wait almost two weeks for them after numerous back to back phone calls, wasted time and frustrations, for them to tell me that the funds did in fact go through to air bnb and they have definitely received my money.

In the end, I lost my holiday and had a very bitter festive season, thanks to Airbnb!

I contacted air bnb back immediately and told them that my funds have gone through, and sent proof of the transaction. They were very quick to put the blame on the host of the property, and told me to try and get the host to give me a refund.

This was not the hosts fault, it was purely air bnb who made this rookie error, and have not taken any accountability but rather trying to blame everyone else in their paths.

I have called them numerous times, to get feedback and have been told on numerous occasions that I will get feedback within 24/48 hours, this time around, its almost been 3 days and I still haven’t received any feedback from the consultant who is dealing with my case.

I am dealing with consultants who can barely speak English and are not getting down to the bottom of this very inconvenient situation, which just shows how much they care about their customer satisfaction and relationships.

Airbnb your service is shocking, your lack of understanding is beyond frustrating and your policies are against one’s rights.

My holiday has been cancelled since the 12th of Dec, it is almost the 12th of January and I still have not received my refund, nor an apology for such poor customer service.

I have too rebooked my holiday with you, and still get such poor responses and zero feedback.

I guarantee you I won’t be using your business again after this experience and I should never have rebooked my holiday with you either.

Explains why your rating is a 1.7/10.

Absolutely shocking!