Refund

I’m still shocked and disappointed but mostly angry to loose R9400 I booked for family vacation as the 1000a villa In Sandton under host TM was said to be taking 16 people 5 bedrooms, it’s was five of us so during the time I was browsing I’m not sure what happened instead of 5 people it’s changed back to 4 as a long time guest and consumer of Airbnb normally Host if there are issues will make it a point to give you a call but this time around I was given hours and I emailed Host to kindly call me back for clarity reasons and gave him alternative number but he didn’t care to do so 24hrs before our vacation accommodation was canceled , mind you we are from Durban there were flights tickets and everything planned I sent message from 11:45 there was no response , day after he sent the reason saying he cancelled my booking I violated his house rules of sending 5 id books instead of 4 than he forfeited my whole R9400 and he said I signed contract of which I never signed anything and my argument is in South Africa you have a right to information if I asked to be called for clarity reasons and you don’t and you are quick to take my money Accommodation and deposit amount I feel exploited and my rights were disregarded can hallopeter intervene I feel exploited,disappointed and angry to just loose such huge amount and I even suffered financial loss as I booked another Hotel cause I couldn’t have cancelled our family trip which everyone was looking forward to , I tried all avenues with no luck even Airbnb tried to talk to Host TM but he didn’t want to Refund me