Poor unprofessional Servive from AirBnB

During Covid19 AirBnB sent a guest tenant to stay at my client's apartment at 'The Bay' Coral Road, Bloubergstrand. They allowed the guest to stay for more than two months without paying the rental about R30 000 and refused to hold the guest tenant liable for about R40 000 worth of damage and theft of items from the apartment. AirBnB made me write continually a report on what the guest tenant was doing in pretence that they will help me. Finally after I took it upon myself to get the guest evicted AirBnB still refused to compensate me or track the guest and charge her for theft, etc. I made several attempts to AirBnB to recover on our losses but to this date no help It took us several months to replace ****** items, fix & repair broken things.