RW
Ria W

1 reviews | Active since Jul 2019

07 Feb 2025, 22:59

Poor hosting and poor customer service DO NOT USE AIR BNB

This company has no honour when it comes to their bookings and neither have their hosts. I made 2 bookings. The first one I was told should not have been available because there already was another booking. Then why were the dates available on the calender? I made another booking. Accepted by the host and I paid my deposit. I messaged air bnb to confirm that this booking is secured. They phoned me to tell me not to worry this booking has been accepted and is secured. But tonight I received a message from the host saying please cancel this booking for free, I have another booking now. Good grief is there no honour in your and your host's conduct. There is no other decant accomodation over that period. I should insist that Airbnb find me decent accommodation however I will NEVER EVER use air bnb again. I will stick with Lekeslaap who is an honorable company. In all the years I have been using them there NEVER was even the slighest problem. No people be warned and be carefull when dealing with this Air bnb company. Shocking and disappointing customer service

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