NOT HELFULL AT ALL

The guest cancel the booking one month in advance and Airbnb refunds her in full despite my strict cancellation policy. I then phoned Airbnb and they told me this guest was eligible for a full refund due to travel restrictions. I then reply UK does not have restrictions anymore and that I have the right to see in writing what are these travel restrictions. Airbnb answer was that the case was closed and if I wanted more "help" I needed to write to their support center. Something I did and I am still waiting for an answer. Shocking !