Missing PlayStation 4 Pro and Personal Belongings Left at Reception

66 Keerom street cbd cape town Dear Management,

I am writing to formally express my extreme disappointment and concern regarding the loss of my personal belongings at 66 Keerom Street, Cape Town, specifically my PlayStation 4 Pro, controllers and cables, which were left at the reception area after my departure.

I checked out on 2 August 2026 and left a number of my personal belongings at reception for my brother to collect and hand over to a courier. As I was leaving that morning, the items could not fit into my flight luggage, which is why they were temporarily left at reception for collection.

My brother subsequently collected the belongings and took them to the courier. It was only when he was with the courier that he discovered that my PlayStation 4 Pro, including its controllers and cables, was missing.

Importantly, I have a witness who can confirm that the PlayStation was present at reception. The cleaning lady saw my belongings when she came to check on them, as she needed to leave some of the items and collect the key. At that time, she saw the PlayStation at reception.

Concerns Regarding Security and Lack of Assistance

What has made this situation even more concerning is the complete lack of accessible contact information for the building and the security company.

There does not appear to be a contact number for the building, and despite our attempts, we have been unable to get through to the security company responsible for the property.

Because we could not obtain the security company’s contact details ourselves, we asked the cleaning lady to approach the security personnel and request their contact number so that we could contact them directly regarding the missing PlayStation.

Unfortunately, according to the cleaning lady, when she approached the security personnel and asked for their contact information, they laughed at her and sent her away. We found this behaviour extremely disrespectful and completely inappropriate, particularly given that she was trying to assist with a serious matter involving missing personal property.

To this day, we have still been unable to obtain the relevant security company’s contact details or establish who was responsible for security at the property at the time.

I subsequently contacted another security company, Helios Security, as this was the company name provided to me by the cleaning lady. However, Helios Security advised me that the security personnel at the property were not their employees.

This has left me extremely concerned and confused about which security company was actually responsible for the property, who had access to the reception area, and who should be contacted regarding this incident.

Given that my belongings were left at reception and that a valuable item subsequently disappeared, I believe management has a responsibility to take this matter seriously and assist in establishing exactly what happened.

Resolution Requested

I respectfully request that management urgently investigate this matter, including:

* Reviewing all available CCTV footage covering the reception area and surrounding access points during the relevant period. * Establishing who had access to the reception area while my belongings were stored there. * Confirming the name and contact details of the security company responsible for the property at the time. * Establishing which security personnel were on duty during the relevant period. * Speaking with the relevant security personnel, cleaning staff and any other individuals who may have had access to the area. * Determining when and how the PlayStation 4 Pro, controllers and cables went missing. * Providing me with a written explanation of the findings of the investigation. * Advising me what steps management intends to take to resolve this matter.

If the PlayStation 4 Pro and its accessories cannot be recovered, I would also like management to advise me on the appropriate procedure for seeking reimbur*****t or compensation for the missing property.

I would also appreciate management providing me with the relevant security company’s contact details so that I can communicate directly with them regarding this incident.

The manner in which this matter has been handled so far has been extremely disappointing. Not only has valuable personal property gone missing, but we have also experienced significant difficulty obtaining basic information about the security arrangements at the property. The fact that the cleaning lady was allegedly laughed at and dismissed when she attempted to assist us is particularly concerning.

If anyone within management, the building, the property management company, or the responsible security company can assist me in establishing what happened to my belongings, I would be extremely grateful.

I sincerely hope that this matter can be investigated properly and resolved fairly.

I look forward to receiving a prompt written response.

Kind regards,

Tyrell Contact: ***