INCONVENIENCE JUST TO BOOK ACCOMMODATION

They seriously don't even deserve a 1 star. I AM BEYOND ANGRY WITH THIS USELESS COMPANY. Airbnb has the WORST booking process that I have ever experienced. I book the staff accommodation using Airbnb frequently. UPON processing payment for the accommodation this time, I was blocked by a message saying "Unable to make payment" & "Please take a selfie of yourself". I went to my account and everything had been verified when I first signed up with Airbnb. I HAD TO SPEND 3 DAYS FIGHTING WITH YOUR CALL CENTRE THAT ARE VERY ROBOTIC AND CANT SORT OUT THIS ISSUE, UNSURE HOW TO DO THEIR OWN JOBS AND KEEP PUTTING ME ON HOLD. VERY BAD TELEPHONE MANNERS!

I HAVE SENT THROUGH 20 SELFIES OF MYSELF TO VERIFY, which I never had to do with the previous bookings I've made, just so that I get new messages that I must try again??!!!

THIS IS MY ACCOUNT. THIS IS MY FACE. DON'T COME AND TELL ME THAT I AM NOT ME! THAT IS ****ED UP. YOUR SYSTEM IS ****ED UP. ALL THIS INCONVENIENCE JUST TO BOOK 1 ACCOMMODATION??!!! AND YOUR RESPONSE TO ALL OF THIS IS THAT I MUST TRY TAKE ANOTHER SELFIE USING ANOTHER PHONE??? Most user unfriendly.

AIRBNB YOU ARE THE WORST SERVICE PROVIDERS AND I WILL FOREVER BE SHAMING YOUR BRAND TO EVERYONE.

YOU'VE LOST ME AS A CUSTOMER FOR GOOD AND MORE CUSTOMERS TO FOLLOW.