FORMAL COMPLAINT

FORMAL COMPLAINT

Subject: Outstanding Airbnb Refund and Lack of Assistance

Dear Airbnb Customer Support,

I am writing to formally express my dissatisfaction with the ongoing delay in receiving my refund following the cancellation of my Airbnb reservation. I was supposed to receive my refund on 29 September 2026, but to date, I have not received the money despite making several attempts to resolve this matter through Airbnb, my bank, and Apple Support.

I originally made the payment for my reservation using Apple Pay, which was linked to my bank account at the time. However, months later, I closed the bank account that was linked to Apple Pay. When I subsequently cancelled my reservation, Airbnb processed my refund using the original payment method, which was associated with the now-closed bank account.

After discovering that I had not received my refund, I contacted my bank to seek assistance. The bank explained that since the account had been closed, the money could not be deposit