Fantastic support and services when lodging a complaint.

When I arrived in Cape Town I booked into an apartment using AirBNB. This was at a Guest house called Kestrels Rest. I had the worst experience of my life. No cleaning for 10 days not even changing of towels or dustbins or cleaning floor. The owner daily complained and sent me essays of whatsapp complaints etc. It was bad enough working under duress day and night non stop. It was like a nightmare with Freddy Kruger on Elms street. I lodged a complaint with Air BNB. They have been fantastic with the support provided and handling the matter promptly, professionally and thoroughly. It is really sad that places like this will give them a bad name. However, based on their support and assistance in the matter, I will use them again.