False Advertising and Lies - AirBnB - you should be ashamed!

If you are thinking of using AirBnB to make a reservation - think twice. I have been looking for accommodation on their site for weeks now. I have booked with them on 2 previous occasions without any problems - however - this time it has turned into the most unpleasant experience. Firstly, I saved my places I thought was appropriate - and once I went back to make the booking, all those saved places had disappeared and no one at AirBnB support could tell me why - so I had to start over again - very frustrating.

Secondly, When I eventually found a place, and because you are not able to see exactly where its located until you've actually booked - I ended booking what looks like a lovely place - right on the ocean, but it was slap bang in the middle of a residential area - which was not what it looked like on the map they provide.

Third, I then cancelled the booking and am still waiting for my refund back to credit card - which can take over 2 weeks. Why on earth does the refund take that long - when the debit to your account is instant?

Fourth - I received several email advising me of a credit of R359 which will be deducted off my booking - however, when I found a suitable place which I could actually see was right on the ocean and booked it - the credit I was given was only R300. Upon querying it - I was told there was a mistake and I only had the R300 and not the R359. The very next day I again received an email saying I have an R359 credit. When I queried it - I was again told its a mistake and they will look into it. I have again received the same email - just 2 days ago - informing me of the credit - even though Ive already used the R300 credit - really AirBnB - get yourself sorted out!!

Lastly, how can establishments be allowed charge different rates for different nights of the week? I wanted to book a 10 day holiday but the one establishment had different rated almost every night?? Surely if I book for 10 consecutive days, I should pay the same per night rate for that period of time?

For me this is not about the anything else but the principle of the matter. AirBnB - you guys advertise falsely - and you lie to people - because you don't give them what you advertise. You utter lack of response to all of the listed complaints brought to your attention shows how little you care.

I will most definitely not be using you guys again!! Rather support local - LekkerSlaap and SafariNow - you have my support!