Do not use Airbnb.

Do not use these guys. Unfortunately we made a booking and paid. Sent our technician to do work in KZN. When he arrived at the accommodation they told us they are not taking any bookings. Frustrating part is we cannot get any feedback from Airbnb for a refund. No-one has contacted us with any feedback. I cannot even say bad customer support because there actually isn't any. Please do not support these guys anymore!