DC
Dirk C

1 reviews | Active since Jun 2017

27 Jun 2019, 17:01

Do NOT give airbnb your credit card details, you WILL LOOSE MONEY!!!

They change their cancellation terms for bookings at the bottom of the page (to cover themselves) when you add dates for your booking (with in-line scripts)!! without you being aware!!!

You then receive an email stating that the host have 24 hours to respond? Even if the booking is needed for the same day?

The terms is also not displayed on the email they send you, no contact details either. But whenever the host decides to accept they deducted the money from your account immediately??? our money was taken from our account 3 hours after the host confirmed they have no place available....

Then you receive a brand new set of cancellation terms and conditions, that will cost you your money.

We immediately gone to the host and reported it on the airbnb message centre... Requesting a refund then ends up in a lengthy message debate that ends up with a partial refund and vouchers that must be spend on their site!!

Kiss your hard earned cash goodbye and if that was your spending money for the holiday, go home, they are not worried about there customers!!!

They also have no local telephone number so don’t think you will be able to sort this out amicably!!!

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