Case ID A***1 - Airbnb complaint

The disappointment is appalling.

A unit I had secured for a holiday trip in Cape Town with Airbnb (Wex1 building - Unit369 - host: Richard) was not only filthy but also not maintained. The unit is like someone is staying there and only vacating when guests are arriving.

We could not sleep on the bed as there was not tidying, the room had a stuffy smell, no ventilation. After check in - due to reasons mentioned I decided to cancel the stay, following the Airbnb policy for the unit mentioned.

A total of R1850 was deducted and I got a refund of R2250 - around 10 pm the host came to the unit with a very aggressive attitude demanding that we vacate the unit, threatening us with police and demanded a R1000 payment for the stay. We contacted Airbnb support and they told us we did not have to pay the host. He made calls to his fellow friends asking them to come to the unit. Fearing for our safety - we made the payment on the spot as he was carrying a speed point with him.