BEWARE AirBnB - Is giving Huge unauthorised discounts at the expenses of their hosts.

I am a Host on AirBnB, And have had no issues since I joined in 2019, however all of a sudden the prices they quoted and gave Guests where about 60% less than our standard list prices. When we picked up the problem and called them, the support lady just kept on saying that they did not change the pricing, it was the host. But I am the only one you has access to this and I know it was not me. Then she said oh it was discounts specials we had set up, so i asked her to take me through the site to show me where those specials where so we could turn them off. when we did this there was only 1 promotion in place - a new one by AirBnB "Fill my Calendar" - we then realized that it was only when we activated this AirBnB special that we had all these other extra discounts going off. So it was obvious that it had to be a technical error by Airbnb's new special, and the Support lady said she would get someone to come back to me to sort out what had happened, a day later they contacted me via messaging on the platform, and I had to go through the whole process again.... they said they would investigate and come back to me. Now 3 days later I see the complaint has just been closed as resolved. and nothing has been done about it still.

This is ridiculous we as host pay AirBnB a lot of money for their service and when something goes wrong they don't give any support. We decided to honor all the bookings made at the ridiculous low prices and have lost over R8000.00 in revenue because of AirBnB.

Please all Hosts be warned... I am hoping that posting on Hello Peter will initiate a response from AirBnB.