Beekman Holidays and Airbnb - No accountability, remorse or sympathy for system issue and possible cancellation of a confirmed reservation

Wanted to treat my husband away for special occasion in celebration of a milestone birthday, end of November found a good price on Airbnb for 3 days at Dikhololo Resort in Brits, 10 September Reservation confirmed by Host Nadine (Airbnb) 11 September - Thank you for making your reservation with us Johan Willemse (Airbnb)

Full Payment paid on 23rd September To my surprise I get a communication from Phumzile - Beekman Holidays to inform me that the unit booked is not available at the rates quoted by Airbnb due to a system error and I would have to pay another amount to secure my booking which is more than half the amount paid as per the Airbnb price and this at a 20% discount - as a 'goodwill gesture' Communication back and forth and she tells me that the matter is beyond her control

Today 25 September contacted AirbnB as none of the hosts were communicating regarding this issue Spoke to Philile who informed me that the system glitch has unfortunately affected many people who are willing to pay the outstanding balance AS THEY ARE AWARE OF THE PRICING- to secure their reservations - and if I did not pay or agree to pay that the reservation would be cancelled and I would be refunded How am I supposed to know that the pricing is not correct as it is my first time booking on Airbnb and at Dikhololo Resort

I do not want to cancel the reservation and neither am I in a financial position to pay the balance, I had paid what was quoted and agreed upon I am not understanding how this system error was magically detected once I had made full payment and not immediately when the reservation was made The 20% discount as offered as a goodwill gesture on the shortfall by Beekman Holidays to secure this reservation is of no consolation to the stress and disappointment that this matter has brought me

Airbnb and Beekman Holidays your apologies are an insult as the system error is being blamed and no one is taking accountability for the inconvenience and for literally spoiling and causing heartbreak which was supposed to be a celebratory time

I am extremely disappointed by the service and treatment received in this regard

Airbnb and Beekman Holidays, You really could have done better by me The system error is not my fault but somehow I have to be paying the price for it i am absolutely and literally heartbroken