Bad service delivered by Airbnb

This is an urgent warning to everyone planning to make use of Airbnb. Like many before me, I had a very unpleasant experience due to Airbnb not delivering after sale services and channeling all communication to a computer system. After booking an apartment in Clifton hosted by Josh du Preez, I read some very disturbing reviews regarding the apartment on the Airbnb website. When I made enquiries, I was assured that the building is old, but the apartment is excellent. After my arrival I found an old, but well-maintained building. The inside of the apartment was shocking. There was no sign of the furniture in the adverti*****t on the Airbnb website. The floors were dirty, the filthy rug was turned upside down to hide the dirt, the smell of cigarette smoke was overwhelming, and the second bedroom is a tiny geyser room. The kitchen cupboard contained rotten tins and dirty garbage bags, electric wires hang from the main bedroom ceiling, electrical cables on extensions came from cupboards and an electric wall plug was burned. The place is a health and safety risk not suitable for human residence. We paid for seven nights, but only spend one night at the apartment. After contacting the host via the Airbnb app, the host indicated that they would approve a refund. Afterwards the host declined the refund. After numerous attempts to contact Airbnb on their app as well as Facebook page my husband have still not receive any positive correspondence from them.