Bad service and poor management

I booked a place using the app and it got approved. I wanted to deactivate my app because I wanted to delete my account on a different phone. I wasn’t aware that if I temporarily deactivate my account, it will automatically cancel my ongoing reservation. I received an email whether that my reservation was cancelled if there’s an error I should contact them. I contacted them back, however I was told that they cancelled my reservation and I need to check-out at night. My account has been suspended even after I tried to retrieve it back, I was told that I will receive a call regarding that but I’m still waiting and it’s been more than 24 hours. Whenever I call them, the agents all tell me that it’s beyond their jurisdiction and they cannot do anything. I’m stranded and I don’t have anywhere to go because I’m waiting for the funds to reflect into my account