Airbnb Withholding Funds from South African Host Hosts with similar issues, please reach out to me as I am building a case.

Since September, Airbnb has been withholding my funds, and the lack of support has been infuriating. I’ve faced continuous delays with no clear solution, and I receive responses only every 24 hours—none of which address my issue adequately.

Here’s the situation: Airbnb required business and ID verification for my account, but the link provided doesn’t allow me to upload the necessary documents. Every 24 hours AirBnB has required more information which has been provided. Furthermore, I was initially told I needed to submit details for only four beneficial owners, but now they are demanding additional information without providing any option to add it. The platform also fails to recognize legitimate updates, like changes in beneficiary details due to marriage, despite my multiple attempts to provide this information.

After reading numerous complaints from other South African hosts facing similar issues, I realized this problem extends beyond just my account. To make matters worse, Airbnb doesn’t allow me to deactivate my account and receive my payout, effectively holding my funds indefinitely.

If you are a host dealing with similar issues, please reach out to me. I’m building a case and am keen to connect with others who have had their funds withheld unjustly.