Airbnb too lazy to investigate my case

Horrific experience as a host!

A client booked my place assuming it was the whole apartment and not a shared accommodation. Although the guest ended up not staying at the property, there were some cancelation fees involved. As a result, he gave a negative review. I requested Airbnb remove the review cause the guest was using the evaluation platform purely as retaliation for being responsible for the penalties. I informed Airbnb that the guest never stayed at the property, but they said I had no written proof of it. I said you have recorded all our telephone conversations where you were informed of the situation right from the beginning; however, they declined to use that as evidence.

Airbnb offers a total lack of transparency when it comes to investigating cases. I still don’t know what’s the point of recording the telephone calls.

I’m moving my business to Booking.com – Hopefully their business principles are higher than Airbnb.