Airbnb The Bali House False accusations towards guests

Airbnb The Bali House , Seapoint, Cape Town January 2024

I have never encountered such a terrible service from Airbnb and the host of the Bali Home. I had left a lovely review and our stay was lovely until it wasn’t. It was only after my review that i received accusations of tearing a hammock.

They are now asking me to make payment after they said I can decline the payment request as it was only the procedure to claim from their insurance. I’m appalled at how this has been handled. The host is now saying it was reworded incorrectly and now wants me to pay, as if they couldn’t come right with their insurance. Out of good faith i sent them pictures of the tear in the hammock but now its being used against me.

I will advise any guests that stay at the Bali House in Cape Town to take pictures of everything on minute of arrival even so I heard Airbnb doesnt care and only shows support to the host. They have no proof that the tear on the hammock was not already there on our arrival, Airbnb are still persuing me to pay.

I question Airbnbs customer service aswell as the hosts intentions. My messages and emails are being ignored so here it is.