AirBnb 'support' goes AWOL.

What has happened to AirBnb's host and guest support? Did they retrench their entire live agent support department... or what? I used to be a great fan of how helpful and responsive AirBnb was but now I'm just hugely frustrated and highly disappointed. It's shockingly hard to find support of any kinD, let alone of the 'human' kind. They are now just as bad and could-care-less as booking.com has always been. There is no easy-to-click button on the App where you can communicate with a helpful human, or even a virtual agent. I'm dropping Airbnb as a partner if this is going to be the status quo moving forward. They're cheeky enough to drop a host's Superhost status when 'they' can't secure you any bookings, yet don't hold themselves to the same high standards they exact of hosts and guests. Pull up those socks chaps.