AirBNB RUINED the one holiday per year I get

<p>Airbnb RUINED the only vacation I had last year! We were halfway on our way to Cape Town, driving, when the host emailed and said the apartment is no longer available. This was after I PAID and received confirmation from airbnb.<br />I got to Cape Town with no accommodation, and is still struggling since 27 Dec to get my money back from airbnb! <br />They emailed to confirm they will refund me and pay my stay at a guest house I myself had to book upon arrival in Cape Town, to apologise for the inconvenience, but after many emails and phone calls to AirBNB in the States, I am still nowhere close to getting my money back!! BAD service and a very disappointing experience!!!</p> <p>My case was closed by the 1st consultant dealing with it, without it being resolved. I had to open another case and often have to phone to get a resonce. Each consultat I speak to has another story to tell!!! Worst service EVER and they spoilt my whole vacation!!!</p>